webCentral Login Help
   
  Login Checklist
  Correct DU ID and passcode
  Using a supported browser
  Cookies enabled
  More help
  Correct DU ID and passcode
  
  • To log in and use webCentral, you must enter a valid DU ID and passcode.
  • Click here for more information about your DU ID and Passcode.

  • Forgot your Passcode?
    If you have previously set a Security Question and Answer, you can use this feature to set a new passcode. To use it, click the "Forgot your Passcode?" link on the webCentral login page.


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      Using a supported browser
      
  • To log in and use webCentral effectively, we suggest you use one of the supported browsers.
  • Click here to see a list of supported browsers.
  • If you try to log in using another browser, you may experience problems.


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      Cookies enabled
       Please ensure that your browser is set to accept 'cookies'. Here is how to configure some browsers:
    Firefox --
    1. Select Tools in the menu bar.
    2. Select Options.
    3. Click the Privacy icon.
    4. Click on Cookies if it is not already selected.
    5. Click the Exceptions button.
    6. Type webcentral.du.edu in the 'Address of Web site:' field.
    7. Click the Allow button.
    8. Click the OK button.
    9. Click OK again.

    Netscape -- (screen shots)
    Edit: Preferences: Privacy & Security: Cookies: Enable cookies for the originating web site only

    Internet Explorer 6 -- (screen shots)
    Tools: Internet Options: Privacy: Advanced...
    Check the following options:
  • Override automatic cookie handling
  • First-party Cookies: Accept
  • Third-party Cookies: Block
  • Always allow session cookies


  • Internet Explorer 5 --
    Tools: Internet Options: Security: Custom Level: Cookies: Enable or Prompt

    Internet Explorer (all other versions) --
    Edit: Preferences: Receiving Files: Cookies

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      More help
      Internet Explorer 5.0 issue
      Netscape JRE issue
      Important usage information
      Internet Explorer 5.0 issue
       You cannot log into the system at all if you are using IE 5.0 Service Pack 1. If you click the Continue button after reading the warning about using an unsupported browser, you will receive a "Page cannot be found" error. This is due to the unsupported encryption algorithms included in IE 5.0 SP1. Although Internet Explorer 5.0 is not a supported browser, you can log in to the system with IE 5.0 if you are using Service Pack 2. However, once logged in, you may still experience usability issues. We recommend that if you are using IE 5.0 on a Windows platform, you upgrade to version 6.0 for best performance.

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      Netscape JRE issue
       In order to use the Chat application provided by the Luminis system, your Internet browser must be able to access and run a Java Virtual Machine (JVM). In some cases a JVM is provided by your operating system. In other cases, the browser adds a JVM to your computer when it is installed. With Netscape browsers, the JVM is included during installation as part of the Java Runtime Environment (JRE). However, in some installations of Netscape, the JRE is an optional installation choice. If your Netscape browser does not have a JRE installed or enabled, you will see a warning message when you first access the Luminis system. If you click continue, you should be able to use all system functionality with the exception of Chat. The first time you try to use Chat without a JVM, you will be prompted to install a plugin. If you accept the plugin, a JVM will be installed and configured for your Netscape browser and you will no longer see the warning message when you try to access the Luminis system.

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      Important usage information
       Before using this system, you may want to familiarize yourself with some of the guidelines and regulations which govern the use of the information available through DU webCentral:

    Educational Records and Student Information Rights and Policies

    University of Denver Privacy Policy

    Computer and Network Acceptable Use Policy

    Please be aware that we do maintain logs of who uses our information system and will report suspicious activity to the appropriate authorities.

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    Page last revised October 21, 2011